Terms of Service
The following terms and conditions are valid in their current form at the time of the order.
1. General provisions
The following general terms and conditions apply to the entire business relationship established via the online shop www.natur-garn.shop between skyonearth and the customer.
Differing rules of the contractor, we hereby expressly oppose. All side agreements require written confirmation by skyonearth. skyonearth is entitled at any time to change or add to the general terms and conditions including all possible attachments with a reasonable period of notice. Orders received beforehand will still be processed according to the version of the General Terms and Conditions valid at the time the order is received.
Customers within the meaning of these terms and conditions are both consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their commercial or independent professional activity.
2. Right of withdrawal and consequences
The consumer has a right of withdrawal with regard to the goods purchased at www.natur-garn.shop. The revocation can be declared in text form within 14 days without giving reasons, e.g. by letter, fax or email or by returning the goods to skyonearth. The period begins at the earliest at the point in time at which this instruction was communicated in text form, but not before the day of receipt of the delivery of goods. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.
The revocation must be sent to:
skyonearth - Natur Garn Cologne
Exchange & return
is not possible in the case of flawless bulk goods and reduced-price articles that are tailored to the order size.
The exchange and return of goods specially ordered or manufactured at the customer's request is also not possible (also applies to finished articles).
We grant a 14-day right of return on finished articles, provided the articles are in their original packaging and have not been used.
Returns are to be agreed with us in advance. The customer bears the shipping costs for the return.
must be reported within 14 days of receipt of the shipment (according to the Distance Selling Act).
In the event of a timely complaint, the customer is entitled to the statutory warranty claims. (Conversion; reduction; replacement delivery)
Unevenness and color differences in natural, naturally dyed and hand-dyed yarns are part of the character of the yarns and cannot be accepted as grounds for complaint. Occasional irregularities in the yarn are also unavoidable. The color of the yarns shown in the pictures may differ slightly from the original.
The goods are free to return to skyonearth (with sufficient postage).
Unfree returns will not be accepted by us!
The repayment of the purchase price will be made within 14 days if the goods are returned and the goods are in a defect-free condition in the amount of the value of the goods according to the original invoice.
In the case of a purchase amount of € 40 or more, the reimbursement includes postage; for amounts below € 40, the buyer bears the postage costs.
According to § 312d Paragraph 4 BGB, the right of revocation does not exist, among other things, for contracts for the delivery of goods that are manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature.
In the case of an effective cancellation, services received by both parties are to be returned and any benefits (e.g. interest) surrendered. If the skyonearth customer cannot return the return in whole or in part or only in a deteriorated condition, compensation for the value can be demanded. This does not apply if the deterioration of the item is solely due to its inspection - as it would have been customary in a shop, for example. Goods that can be shipped as parcels are to be returned to skyonearth. The customer has to bear the costs of the return, as far as the delivered goods correspond to the ordered ones and if the price of the goods to be returned does not exceed an amount of EUR 40.00 or if the customer has not received the goods at a higher price at the time of the cancellation Has provided consideration or a contractually agreed partial payment. Otherwise, the return for the customer is free of charge.
3. Prices, delivery and shipping costs, remuneration and terms of payment
The prices quoted in the respective offers represent final prices. They therefore include all price components including any taxes that may be incurred; however, in the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-community acquisition) and / or duties (e.g. customs duties) may have to be paid by the customer in individual cases.
We assume no liability for any printing errors or mistakes. All offers are non-binding.
Minimum Order Quantity:
There is no minimum order value.
The delivery and shipping costs incurred are not included in the purchase price. We charge a flat-rate shipping fee for postage and packaging. This is to be borne by the customer.
Payment options are available to the customer via PayPal, Giropay, credit card bank transfer and Apple Pay. Bank fees for return debits or for lack of funds will be charged to the originator.
The customer has to pay the purchase price plus any delivery and shipping costs at the latest 7 days after receipt of the payment request. For the timeliness of the payment, the time of receipt of the money for unconditional disposal of skyonearth is decisive. After unsuccessful expiry of the due date, the customer is in default of payment without further explanation from the seller. If a customer is in arrears with the payment of the invoice for more than 14 days, the first payment reminder will be sent free of charge by email. For the subsequent reminder by letter by post, an additional fee of 5 euros will be charged. In the event of any further delay in payment, we reserve the right to hand the matter over to a debt collection service or a lawyer. The resulting additional costs are to be borne by the buyer.
4. Retention of title
The goods remain the property of skyonearth until they have been paid for in full.
5. Terms of delivery and dispatch, transfer of risk
The goods are generally delivered against prepayment. The risk of uninsured shipping, e.g. B. as a consignment of goods or a package is borne exclusively by the buyer. The goods are usually dispatched within Germany within 3-5 working days after receipt of the full purchase price plus any delivery and shipping costs at skyonearth. Partial deliveries are permitted, provided they are reasonable for the customer. A notification will be given if the delivery times are longer.
Deliveries outside of Germany are only made in advance. The information on delivery times is non-binding.
The delivery times are extended to a reasonable extent if there are delays in delivery due to circumstances that were not known when the order was placed, for which skyonearth is not responsible. A liability for damages for a delay in delivery is excluded. If a certain article is no longer available, skyonearth is entitled to cancel its contractual obligation to deliver. Payments already made will be refunded.
The customer assures that he has stored the correct and complete delivery address at www.natur-garn.shop. Should there be additional costs for the dispatch due to incorrect address data - such as new shipping costs or costs for returned direct debits - the customer must reimburse them.
The products from our partner We are KAL are invoiced and shipped by We are KAL. For this reason, the billing and delivery address will be forwarded to We are KAL.
Products from our partner Soil Yard are invoiced and shipped by Soil Yarn. For this reason, the billing and delivery address will be forwarded to Soil Yarn.
If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods in the case of mail order purchases is transferred to the customer when the goods are handed over. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods is transferred to him as soon as the shipment has been handed over to the person responsible for the transport. It is the same as the handover if the customer is in default of acceptance.
6. Warranty and Guarantee Conditions
Skyonearth grants warranty and guarantee in accordance with the following paragraphs. In principle, skyonearth does not give its own guarantees. The mere presentation of the articles in the online shop should therefore only be viewed as a pure description of services. Warranty statements of third parties, in particular manufacturers' warranties, remain unaffected. Any inquiries and / or complaints of any kind should be directed to skyonearth using the contact details given above.
There is no guarantee for damage caused by improper handling or use of the goods by the customer. The same applies to a so-called intentional wear. The customer is generally not entitled to have existing defects remedied himself or by third parties without the prior and express consent of skyonearth (self-assessment).
In accordance with the statutory provisions, a consumer can initially only request supplementary performance in the event of defects in the delivered item and to this extent choose between remedying the defect and replacement delivery. However, skyonearth is entitled to refuse the chosen type of supplementary performance if this is only possible at disproportionate costs.
If the supplementary performance has failed, the consumer can, in accordance with the statutory provisions, demand a reduction in the purchase price (reduction), withdraw from the contract, demand compensation or reimbursement of wasted expenses.
Entrepreneurs must notify skyonearth in writing of obvious defects in the goods within 2 weeks of receipt of the goods, otherwise warranty claims are excluded. Timely dispatch of the notification of defects is sufficient to meet the deadline.
The limitation period for the rights of a consumer in the event of defects in a new item is two years, for the rights of an entrepreneur one year. The statute of limitations in the case of defects in an item begins with the delivery of the goods, whereby the aforementioned easing of the statute of limitations does not apply if skyonearth is liable or the real right of a third party on the basis of which the surrender of the delivery item can be demanded.
7. Transport damage
The goods delivered by the transport company must be checked for completeness and intactness immediately upon receipt in the presence of the deliverer.
If obvious damage is found, this must be reported to the transport company immediately. In this case the customer undertakes to note this damage on the respective shipping documents and to have it acknowledged by the deliverer; the packaging is to be kept.
In the event of partial loss or damage to the goods, which could not be seen in the packed state, the customer must notify skyonearth of this to the transport company within 3 days of delivery or at least within 7 days of delivery, in order to ensure that any claims against the transport company be asserted in good time.
Any rights and claims of the customer - especially the statutory warranty provisions - remain from the above provisions under paragraph 9.1. until 9.3. untouched.
The place of fulfillment and jurisdiction is
Bonn. The law applicable in Germany is decisive.
8. Final provision:
Should a provision of this agreement be or become ineffective, this does not affect the effectiveness of the remaining provisions. Rather, instead of the ineffective provision, a replacement provision corresponding or at least approximating to the purpose of the agreement applies, which the parties would have agreed to achieve the same economic result if they had known the ineffectiveness of the provision. The same applies to the incompleteness of the provisions.